Job Vacancy at Standard Bank and Trust Co
Standard Bank and Trust Co is committed to hiring, developing, and retaining the best talent. We provide employees with the opportunity to improve their skills and grow in their career in order to achieve personal success and reach longer term potential.
Along with career development opportunities, we provide comprehensive pay and benefits to recognize and reward performance.
Job Industry: Banking/Finance/Administration
Job Title: Graduate ATM Custodian
Job Location: Lagos
Job Role:
Asset Custodianship
- Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
- Ensure that swept deposits are correctly handled appropriately
- Ensure that all irregular items have been actioned before the end of the day
- Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
- Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
Monitoring of cash holdings
- Ensure that cash does not exceed prescribed limits
- Ensure that sufficient cash levels are maintained to meet normal customer requirements
ATM Up-time
- Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
- Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
- Ensure that all ATM terminals are kept clean and maintained in good condition
- Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
ATM Cash
- Control ATM cash according to laid-down instructions
- Balance cash at the required intervals
- Report and action differences in ATM cash promptly
- Ensure that ATM cash is safeguarded against unnecessary and preventable loss.
Reports
- Action ATM reports as listed on the Duty List promptly
- Planning
- Planning is generally on a daily to weekly basis within regular activity cycles
- Reconcile ATM cash daily
- Action Care Suspects accurately and on time, resulting in reduced operating losses
Job Requirement:
- Minimum 2.2 from University
- 1-3 years experience
Knowledge/Technical Skills/Expertise
- Ability to attend to customer queries timorously is required
- Resourceful, finding practical ways to efficiently deal with voluminous workloads, and remain focused on priority issues
- Sound recall of procedures and previous experiences, in order to recognize the appropriate solution to each situation
Application Closing Date:
Feb 29 2016
How to Apply:
Click Here to Apply
Job Title: Zonal Operations Manager
Job Location: Lagos
Job Role:
- Liaising with different units of the bank to provide requisite human and material resources and support for these branches in line with management approved complements based on size, location, clientele and business.
- Ensure compliance of staff to operational policies, maintaining standardized procedures across the branches and different service channels whilst serving our esteemed customers.
- To ensure adequate coverage of risk and compliance in line with external statutory and regulatory requirements and internal Audit expectations.
- Lead line managers by effectively monitoring branches and uptime availability of customer channel touch points such as Internet banking kiosks, ATM under their regions within the given Audit, risk governance and customer experience framework.
Key Responsibilities/Accountabilities
- To lead and drive teams to provide a positive experience to our customers at every touch point of contact to create brand loyalty, reliability and customer referrals.
Customer service
- Ensure that customer problems and queries are resolved within laid-down time frames to the satisfaction of the customer.
- Ensure reduced numbers of recurring queries of similar nature due to effective root cause analyses and the actioning thereof in terms of standards.
Risk management
- Ensure that laid-down instructions are adhered to by all areas under control.
- Identify major risks affecting the support function and ensure the necessary steps are taken to measure, monitor and control these risks.
- Ensure maintenance of an effective control structure, with control activities defined at each level and duties appropriately segregated.
- Monitor internal controls to ensure their adequacy and effectiveness. Recommend revision of controls to Head, Regional Operations, where appropriate, to address new or previously uncontrolled risks.
Job Requirement:
- Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics.
- Minimum of 10 Years branch banking experience, with exposure to all areas under control
Knowledge/Technical Skills/Expertise
- Risk control, compliance, safe custody and physical security procedures in place and adhered to.
- Operational losses, revenue, expenditure, cash holdings, blank forms and headcount within agreed budgets and projections.
- Sales, cross-selling and migration targets met.
- Low numbers of exceptions reflected on data clean-up report.
- Positive findings of Internal Audit inspection reports and Compliance teams.
- Satisfied and well-informed customers as measured by Customer Evaluation of Bank Service (CEBS) and Customer Satisfaction Survey (CUSSATS) ratings.
- Subordinate effectiveness and motivation.
- Efficient voucher flow.
- Accurate vouchers and documentation.
- Customer queuing times within limits as a result of efficient service.
- Deliverables under Service Level Agreements (SLA’s).
- Turn-around times for customer problem resolution, new accounts, account maintenance, ATM cards etc. in terms of standards.
Application Closing Date:
Feb 15 2016
How to Apply:
Click Here to Apply
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Job Vacancy at Standard Bank and Trust Co
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