Front Office Porter/Concierge at African Sun Amber Residence
African Sun Amber Residence situated in the Highbrow area of GRA Ikeja, Lagos, is one of the leading and fastest growing hotel and leisure groups in Africa with business and resort destinations throughout Ghana, Nigeria and Zimbabwe. From the world famous Victoria Falls Hotel, which is part of the leading hotels of the world to the Holiday Inn and Crowne Plaza in Harare.
Job Industry: Front desk/Logistics
Job Title: Front Office Porter/Concierge
Job Location: Lagos
Job Role:
- Checks the daily arrival list for VVIP’s or guests with special need.
- To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
- Ensure the efficient delivery and collection of group luggage.
- Transport departing guests luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
- Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
- Assist the senior Concierge on duty with his/her duties during busy periods and breaks.
- Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
- To provide an efficient luggage storage, delivery and collection service.
- Ensure that the guest has verified that all luggage has been accounted for.
- Ensure safe storage and collect ticketing of guest coats and personal items.
- Assist guest with Long term luggage storage requests / Left luggage requests.
- Update and file the left luggage request form / Long Term luggage request form .
- Update and file errand cards.
- Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
- Tag Luggages and return the identification slips to guests.
- Assists guests with luggage to the front desk.
- Escorts guests to room, placing luggage in room assigned by front desk.
- Inspects guest room for order and adequate supplies and informs guests of room amenities
- Delivers faxes, messages, packages and flowers to guests rooms and other offices.
- Update the Luggage movement register .
- Perform any other works as and when assigned by the management.
Job Requirement:
- Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service. Be a good team player and Flexibility to work a variety of early and late shifts. Able to stand for long hours.
Education:
- Must have at least five credits in GCE/NECO/WAEC in not more than two (2) sittings
- Must be smart, eloquent and customer centric.
- Must be well groomed.
- Must have excellent inter personal and people skills
- Computer Knowledge would be an added advantage
Experience:
- Previous experience working in a luxury 4 or 5 star hotel or serviced apartments environment.
- The successful candidate is likely to have a passion for customer service, excellent communication skills and good levels of written and spoken English.
Application Closing Date:
22nd January 2016
How to Apply:
The Head,
Human Resources Department,
African Sun Amber Residence Limited,
16 Esugbayi Street,
GRA – Ikeja,
Lagos State.
Or
E-mail their resumes to: careers@amberresidenceng.com
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