Citibank Nigeria Limited, the leading global financial services company,
provides consumers, corporations, governments and institutions with a
broad range of financial products and services.
VACANCIES - GRADUATE TELLER NEESDED AT CITIBANK NIGERIA LIMITED
We are recruiting to fill the position of:
Job Title: Transaction Svs. Rep 3 (Teller)
Job ID: 15096081
Location: Lagos
Job Function: Operations
Job Purpose
The basic objective of the Branch Operations/Cash & Tellers unit is
delivery of products and services to customers in a timely and efficient
manner.
Located in the banking hall, the unit is the major point of contact with
customers and the general public; hence it is a major driver in
determining the level of customer satisfaction through the quality of
service provided.
Positive customer experience translates directly to business growth
through deepening of customer wallet and creates opportunity for new
relationships.
This underscores the primal position of the unit within the overall context of the bank as a service provider.
Key Responsibilities
The following are the specific tasks and responsibilities of the Counter Service Teller:
Perform LCY/FX cash transactions over the counter at the branch.
Reconcile FX collections from implant location to resolve issues with collections
Hold custody of FX cash in the vault.
Handling/processing of all over the counter collections.
Ensure all customers’ requests/instructions are complete with proper
documentation in line with applicable regulations and guidelines of
Central Bank of Nigeria, tax laws of the Federal Republic of Nigeria,
U.S. anti-boycott and anti-money laundering guidelines, Citigroup policy
and local procedures.
Time-stamp (validate) and signature-verify all customers’ requests and
refer those that require call-back/status approval to supervisor for
action.
Ensure transactions are not processed for SDN names and sanctioned
countries by checking the SDN list prior to processing transactions.
Report all qualifying transactions processed in line with existing NDLEA limits.
Ensure appropriate charges are applied as per bank’s charges list, applying concessions where applicable.
Process all customer requests within the standard turnaround time and without error.
Ensure stated procedures and policies for all products are adhered to
while processing. e.g. Advise of daily rates first thing every morning
Update registers, where required, before/after processing.
Ensure all transactions processed during the day are fully authorised
and there is no pending transaction left on the system before closing
for the day.
Ensure all cash received and paid is properly accounted for by
preparation of teller proof at the end of each day. Perform intermittent
balancing during the day.
Ensure all cash exchanges are documented in line with policy. Safeguard all cash and valuables under custody.
Maintain appropriate confidentiality and security of customer and
transactional information stored in any form (images, application files,
databases, spreadsheets, papers, registers, files, etc) in line with
local procedures and departmental designations.
Ensure proper put-away procedures are observed at close of business and during any temporal absence from workstation.
Participate in the quarterly MCA exercise for all counter products and
processes and ensure satisfactory MCA ratings are achieved for all
products and processes.
Handling of expense and internal processing transactions.
Preparation and delivery of reports as may be required by implant customer
Ensure all performed tasks are closed on Resolve IT at the required/specified intervals.
Perform additional projects and responsibilities as assigned by unit management.
Business Relationships:
Internal: Moderately frequent contact with Cash management unit
(Treasury & Trade Solutions), other branches, Relationship Managers,
Citiservice.
External: Highly frequent contact with Customers and Teller Implant Locations.
Qualifications Knowledge:
B.Sc. degree/first degree
6-12 month’s operations experience will be an advantage.
Skills:
Good Interpersonal/Communication Skills
Customer Focused
Analytical Mind/Proactive
Fast Learner
Meticulous & Accurate
High level of integrity/sense of responsibility
Core Competencies:
Error Free Processing
Ability to work under pressure
Compliance with regulatory/institutional requirements
Processing within tight turn-around times
Preparation of Reports with tight timelines
Customer satisfaction in a highly competitive environment
Weekend and public holiday work (as and when required)
How To Apply
Interested and qualified candidates should:
Click HERE to apply online
Application Deadline Date
VACANCIES - GRADUATE TELLER NEEDED AT CITIBANK NIGERIA
4/
5
Oleh
healthandwealth
